Shipping Policy

Shipping Policy – Kiva Organics

Last Updated: 11/20/2025

Thank you for shopping with Kiva Organics. We aim to deliver your all-natural wellness products safely and on time. Please read our Shipping Policy for important information regarding delivery timelines, fees, and order fulfillment.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders, processing times may be slightly delayed.

2. Delivery Timeframes

Within Kenya:

  • Orders typically arrive within 1–3 business days after processing.

  • Remote or rural areas may require additional time.

International Shipping:

  • At this time, we do not offer international shipping.
    (If you plan to offer it in the future, I can update this section.)

3. Shipping Fees

Shipping fees vary depending on your delivery location and the courier’s rates.
The total shipping cost will be displayed at checkout before you confirm your order.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking information (if applicable, depending on courier services available in your area).

5. Delivery Issues

Please ensure your delivery information is accurate.
Kiva Organics is not responsible for:

  • Delays caused by courier services

  • Incorrect or incomplete delivery details provided by the customer

  • Packages lost due to incorrect addresses

If your order is delayed or missing, contact us and we will assist you in tracking it.

6. Damaged or Missing Items

If your order arrives damaged or missing items:

  • Notify us within 24 hours of delivery.

  • Provide clear photos of the package and items.
    We will review your case and offer a replacement or solution based on our Return & Refund Policy.

7. Pickup Options

(If you offer pickup, add details here. If not, this section can be removed.)
For example:

  • We offer pickup from our Nairobi location.

  • You will receive a message when your order is ready for pickup.

Just let me know if you want this customized.

8. Contact Us

For questions or help with your order, contact us at:
📧 kiva.organics@gmail.com